Webinar: How Mount Sinai boosted efficiency and cash flow through automation

Technological innovation in revenue cycle processes has grown leaps and bounds over the past few years. However, many back-end revenue cycle processes, like claims submission and denials management are often still manual, time consuming and prone to human error. Implementing intelligent automation can help providers eliminate inefficiencies and realize greater revenue.

Recognizing the power of intelligent automation, Mount Sinai Health System in New York City set out to transform processes at its central billing office. Join Mount Sinai revenue cycle leaders Edward Peterson and Nestor Diaz as they discuss how they have reduced accounts receivable days, enhanced payment reconciliation, and increased efficiencies of several back-end revenue cycle processes.

In this webinar, Edward and Nestor share:

• Criteria Mount Sinai looked for when selecting a clearinghouse partner
• Ways to use exception-based work queues for increased staff efficiency
• The power of a single source of truth for data in decision-making
• Key insights for ensuring automation can provide long-term scalability

Edward Peterson
Senior Director of IT Professional Billing & Ambulatory Patient Access
Mount Sinai Health System

Edward brings 32 years of revenue cycle and IT experience in a time of rapidly changing regulations, requirements, and telehealth driven services. He has been part of the Mount Sinai Health System since 2012 and has played an integral role in the Central Billing Office’s development and growth and prepared and planned for the Epic Resolute implementation serving as the professional billing chairperson. He adapted to the complexity of the emerging managed care environment, including coordinating with his hospital counterparts on Article 28 transitions and supporting improvements in physician revenue and patient satisfaction acquisition, integration, and transformation.

Edward managed a combination of IT and revenue cycle initiatives in the professional billing office at Montefiore Medical Center and Columbia Presbyterian in his previous roles. 

Nestor Diaz
Director Revenue Cycle
Mount Sinai Doctors Faculty Practice

Nestor Diaz has over 30 years working in the healthcare sector. He has worked at various nationally leading academic medical centers with a focus on centralized professional physician billing. Throughout his tenure, he’s managed various aspects of the revenue cycle which includes; accounts follow-up, cash posting & refund/credit management and contract management. He joined Mount Sinai Doctors Faculty Practice in 2013 as Director, Revenue Cycle-Central Billing Organization.

Nestor holds an M.P.A. in Health Care Administration from New York University, Robert F. Wagner Graduate School of Public Service; He is a Certified Procedural Coder, and is EPIC Wisconsin Certified in both PB Payment Application and Insurance Follow-up.

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