The eVisit Research & Insights Team has analyzed the differences between, and business impacts of, video visits and virtual care. The above infographic details the significant disparity — especially the friction points that healthcare organizations encounter as they marry the myriad of “non-virtualized” physical steps — and the many team members needed to conduct a single video visit for just one patient.
These non-virtualized steps actually take as many as eight practice team members to navigate and transact the video visit process. With video visits, there are multiple software programs and interfaces in play. These include the practice management suite, electronic health record (EHR), and two-way video system, as well as the many team members who are phoning, emailing, texting, diagnosing, adjudicating, billing, charting and prescribing.
A unified platform that seamlessly virtualizes every step in the clinical workflow process lets the provider and care team deliver quality patient care from start to finish. Patients can self-serve along the way, better engaging in their own care with a superior and user-friendly experience.
Ultimately, a video visit entails 133% more steps, hundreds of clicks and more labor hours. Our data shows that using an end-to-end solution such as eVisit saves time and labor costs while delivering a higher gross margin per visit: 75% vs. 33% with a two-way video visit solution.