Today, especially with recent digital acceleration and explosion of telehealth amid COVID-19, the digital front door has become a favorite buzzword in "future of healthcare" conversations. But what does it actually mean? It's so much more than a single touch point. It's a tool to make the entire care journey more seamless.
In a discussion with Modern Healthcare Custom Media, industry leaders from KPMG and Salesforce break down how healthcare organizations can leverage the digital front door to create an accessible, simple, and connected care journey for patients.
Jose Quesada, MD, MBA, is the global head of healthcare at Salesforce. Dr. Quesada was most recently Chief Medical Officer and total health and network lead for Cigna International Markets. He has also held several executive positions—both CEO and CFO—at hospitals and health insurance companies in Latin America, Europe, the Middle East and the US.
Vince Vickers, MBA, PMP, is a principal and the Enterprise Solutions and Healthcare Consulting Industry leader at KPMG LLP (U.S.). He has 30 years of project and program management experience in a variety of industries with ERP and clinical systems, business intelligence, mergers and acquisition, business process reengineering, applications development, and financial analysis.