With a 6,500% increase in mental health telehealth visits in 2020, virtual behavioral health care is at an inflection point. Payers are rushing to meet demand but are overwhelmed by the number of solutions available. Meanwhile patients aren’t sure how to find the right care for their unique needs.
In the race to deliver care, fundamental questions remain: Is the industry doing enough to address the needs, goals, and preferences of patients, or is there too much of a “one-size-fits-all” approach? How can patients receive high-quality care, grounded in science with consistent measurement and reporting on improved outcomes?
AbleTo is a leading provider of high-quality virtual behavioral health care, delivering evidence-based programs that pair professional human expertise with digital tools for 26 million lives, delivering 97% patient satisfaction and consistent improvements in member outcomes.
Now AbleTo has launched a clinically guided, fully integrated member experience that includes AbleTo Connect, a digital engine that guides members to the right level of care; and the AbleTo app, which provides support to members between sessions, including evidence-based resources and more. The new member experience is designed to lower costs for payers and result in healthier patients.
Recently, AbleTo leaders Trip Hofer, President & CEO, Jon Stout, Chief Growth Officer, Pete Shalek, Chief Product Officer, and Reena Pande, Chief Medical Officer, gathered to discuss why the industry must reimagine the future of behavioral health care by emphasizing clinical rigor, quality standards, and long-term outcomes. Moderated by Bunny Ellerin, Co-Founder & CEO of NYC Health Business Leaders, we’ll hear of the emerging trends, challenges, and the way forward for the industry. Below are some excerpts from the conversation.