Telehealth is transforming how caregivers deliver care and how patients engage with providers. Though it was once positioned as an option of convenience, the COVID-19 pandemic pushed this modality to the forefront of the healthcare dialogue as a critical channel for care delivery. However, healthcare executives need to perfect the patient experience in this area, bolstering technology and clinician training to match the standards of in-person care.
In a discussion with Modern Healthcare Custom Media, two industry leaders offered their perspectives on how healthcare leaders can position their telehealth programs as a revenue driver and tool for improving population health.
Steve Giannini is CEO of Bright.md. He brings over 20 years of experience in business growth, operations and development across industries including software, technology and healthcare.
Jack Williams is president of VirtualMed Staff. He provides senior leadership for the company, including strategic and operational efforts that support the company's market-leading telemedicine services.