Tanya Townsend: I think we probably all face a similar challenge in terms of the constant evolution and additions of continued regulatory requirements, reimbursement-related requirements and throughput requirements. These potentially burden our clinicians with additional hoops they have to jump through when doing their jobs. We’re about two years into our massive Epic implementation for our EMR, and it’s been a journey to get everybody on the same page utilizing the tools and also in our continuing efforts to enhance and optimize the system. I think we’re in a pretty good place managing it as best we can. We have governance models, where clinicians can have a voice and participate in decisions, and certified “physician builders” who can make modifications to the system. We also have residents who are available and want to be a part of informatics, and they’re out and about engaging in education and personalization to help each individual provider get to an optimal level of acceptance or comfort. Finally, in addition to rounding on a routine basis, we’re now hosting what we call “happy hours,” where clinicians can stop in and talk through some of their questions or frustrations, with the hope that we can do some immediate modifications right there with them.
Cara Babachicos: We just received HIMSS Stage 7 last summer, so it was kind of a big push to try to demonstrate our use of the system and ensure we’re using it as best we can. We’re doing some audits on the system and looking at having external folks come in and give us a different set of eyeballs, because even though we’re getting great scores, we feel like there is still an opportunity to move the needle. One of the things that I would say we’re starting to work more on is the integrated care record, because we find that a lot of times there’s documentation that case managers are doing, nurses are doing and physicians are doing, but holistically they can’t see it all and there’s not a single narrative. A large push right now is on documentation. When we look at the patient experience, and we look at our throughput within the organization, we’re finding that we need to make sure we’re accurately documenting a patient’s level of acuity.
Ashish Atreja: ICU innovation, with digital health, is allowing us to move from physician-centered care to patient-centered care. I think by moving to patient-centered care, it is taking the burden away from physicians and the care teams, and actually helping physician-centered care as well. Applying AI to clinician notes is one of the areas that we’re investing in—it provides so much value for the physician burden. Additionally, if you use the same technology to capture and analyze patient notes on their disease before they come into the clinic, it can suddenly make the magic happen.