Arguably, one of the biggest challenges facing healthcare is the increasing frustrations from consumers around the way they access the health system. Based on the way they interact with other digital services such as online banking, consumers’ expectations are rising around their desire to access healthcare in a way that suits them. To address this, healthcare needs an equivalent.
Typically, to access healthcare services, citizens must make an appointment with their doctor, wait some time for that appointment, then wait again for any referrals to other healthcare providers. Alternatively, they can spend hours waiting in an emergency room that may be located a great distance away. The process is fragmented, slow, opaque, and fraught with risk of errors.
What if technology could solve all of this and ensure that individuals consistently receive the right care for them, at the right place and at the right time?