SM: A chief quality officer (CQO) should advance a strategy of quality = excellence, moving well beyond the compliance mindset.
Research from the National Association for Healthcare Quality® (NAHQ) indicates that the workforce is working at lower ends of the competency spectrum in important areas including population health and care transitions, quality measurement, practitioner feedback and payment models, and data analytics which are needed to drive change in healthcare delivery. A high-performing CQO is one who understands their role is to unleash the human potential of their team and prepare their teams to thrive in their roles.
Successful CQOs are proactive partners with their peers to advance the most urgent issues in healthcare – including safe care and cost reduction. This means creating sustainable programs to reduce waste, increase capacity and throughput, transition to value-based payment models and to ensure that staff from C-suite to front lines are well versed on quality and safety competencies and how to apply them in their roles, day to day.