2020 Best Places to Work Profile: HealthRise

"It's hard to believe it's been eight years since we started our first engagement," said David Farbman, CEO of HealthRise. "Looking back, we really are the 'company that could."
 
That can-do attitude has taken a small revenue consulting firm with Michigan clients to a nationwide presence and a powerful group of big thinkers building an ecosystem of solutions for their healthcare clients. HealthRise, which has about 100 employees around the country, saw its biggest growth last year and is expecting revenue in the low $20-million range this year. Farbman credits his team for the company's achievements.

He cites employees like Ashley Adams, who are honest about their cultural assessments of the business, as integral to the company's success. And the diverse staff of analytical thinkers, strong communicators, and hard workers carry HealthRise's positive culture with them to the hospitals they serve. "That helps them with their budgets. It helps them increase their net margins. And it gives them the tools and workarounds they need to be more successful," he said.

When asked her title at HealthRise, Adams laughed. "It's not something we really reference. Here the idea is more important than the title of the person who brings forth the idea," said Adams, who is Vice President of Patient Billing Services at Trinity Health for HealthRise.
 
That thinking extends to conversations with CEO David Farbman, she said. "If you ask David to do something, he will do it as if he reports to you because he created a culture where we all support one another. A company is only as good as its leader. David is the type of leader who goes to others for input."

Farbman does that, he said, because it isn't good to make decisions in a vacuum: "Democracy works when you have people committed to excellence."
 
That pursuit of excellence has driven the team to explore additional service lines in IT, training, talent, and software solutions. The core business at HealthRise is revenue cycle and IT consulting that aids hospitals with patient experience, patient data, clarity on co-pays and the billing process, coding, claims, and collections. With the addition of new services, HealthRise provides a complete revenue cycle ecosystem designed to resolve nagging issues and boost the entire system's health.
 
"We've endeavored to be flexible and pivot based on the needs of our healthcare partners" said Farbman. "Our team works side-by-side with clients; building trusted relationships so we can uncover root issues and make small, incremental changes that have significant results."
 
"In eight years, we've undergone a metamorphosis; change has been our constant. I'm thankful we took the time to build a strong foundation of healthy relationships, continuous improvement, and excellence that has allowed us to keep our feet on the ground while remaining agile as new opportunities arise. I can't wait for what's next."