The COVID-19 pandemic has forced a laser focus on every aspect of health systems' finances, and for many, that's meant enlisting consulting firms to ensure they're not missing anything.
With that in the backdrop, KLAS Research dropped a pertinent, albeit quite small, report this week assessing the performance of consultancies based on interviews with small numbers of healthcare clients. The report includes nine firms, although KLAS said it had only limited data for three of them.
KLAS ranked PwC at the top of the firms, giving it an average score of 94.8 out of 100 based on scores given by their clients. In PwC's case, that meant only 14 clients.
Accenture came in close second in the report, scoring 93.7 on average. KLAS interviewed just six Accenture clients. Premier's average score was 88.1, with a high of 96 and a low of 70. KLAS interviewed 10 Premier clients.
Guidehouse, formerly known as Navigant, scored 87.9 on average, according to the report. Guidehouse Partner Timothy Kinney said in a statement it's more essential than ever that providers get the support they need to optimize workforce management, revenue cycle and digital performance.
"We're proud to be recognized by our clients as a leader in driving tangible outcomes that decrease costs and improve efficiencies," he said.