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November 18, 2020 06:07 PM

PwC, Accenture garner top reviews from healthcare clients

Tara Bannow
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    Caiaimage/Caiaimage/Robert Daly

    The COVID-19 pandemic has forced a laser focus on every aspect of health systems' finances, and for many, that's meant enlisting consulting firms to ensure they're not missing anything.

    With that in the backdrop, KLAS Research dropped a pertinent, albeit quite small, report this week assessing the performance of consultancies based on interviews with small numbers of healthcare clients. The report includes nine firms, although KLAS said it had only limited data for three of them.

    KLAS ranked PwC at the top of the firms, giving it an average score of 94.8 out of 100 based on scores given by their clients. In PwC's case, that meant only 14 clients.

    Accenture came in close second in the report, scoring 93.7 on average. KLAS interviewed just six Accenture clients. Premier's average score was 88.1, with a high of 96 and a low of 70. KLAS interviewed 10 Premier clients.

    Guidehouse, formerly known as Navigant, scored 87.9 on average, according to the report. Guidehouse Partner Timothy Kinney said in a statement it's more essential than ever that providers get the support they need to optimize workforce management, revenue cycle and digital performance.

    "We're proud to be recognized by our clients as a leader in driving tangible outcomes that decrease costs and improve efficiencies," he said.

    KLAS gave Optum an average score of 84.3, and Huron a 79.9 average. The research firm said it had only limited data on Chartis Group, EY and Deloitte, having only interviewed three to five clients from those firms. KLAS said its report only pertains to consulting engagements worth at least $500,000.

    KLAS' methodology has been questioned in the past over its small sample sizes. For most of the provider software tools KLAS evaluates, insufficient data means it surveyed 15 or fewer clients.

    KLAS charges companies that want to buy its reports and to meet with its analysts for feedback, although the firm said those payments don't affect performance scores. Joshua Schneck, a spokesperson for KLAS, wrote in an email that the firm does not accept payment from any vendor to be a part of a report.

    "There is no "pay for play,"" he said.

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      • Current News
      • Providers
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      • Technology
      • Safety & Quality
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      • Transformation
        • Patients
        • Operations
        • Care Delivery
        • Payment
      • ESG
      • People
      • Regional News
        • Midwest
        • Northeast
        • South
        • West
      • Digital Edition (Web Version)
    • Opinion
      • Bold Moves
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      • Vital Signs Blog
      • From the Editor
    • Events & Awards
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        • Nominate/Eligibility
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        • Best Places to Work in Healthcare
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        • Health Care Hall of Fame
        • Healthcare Marketing Impact Awards
        • Top 25 Emerging Leaders
        • Top Innovators
        • Diversity in Healthcare
          • - Luminaries
          • - Top 25 Diversity Leaders
          • - Leaders to Watch
        • Women in Healthcare
          • - Luminaries
          • - Top 25 Women Leaders
          • - Women to Watch
      • Conferences
        • Digital Health Transformation Summit
        • ESG: The Implementation Imperative Summit
        • Leadership Symposium
        • Social Determinants of Health Symposium
        • Women Leaders in Healthcare Conference
      • Galas
        • Best Places to Work Awards Gala
        • Health Care Hall of Fame Gala
        • Top 25 Diversity Leaders Gala
        • Top 25 Women Leaders Gala
      • Virtual Briefings
        • - Hospital of the Future
        • - Value Based Care
        • - Hospital at Home
        • - Workplace of the Future
        • - Digital Health
        • - Future of Staffing
        • - Hospital of the Future (Fall)
      • Webinars
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      • Podcast - Beyond the Byline
      • Sponsored Podcast - Healthcare Insider
      • Video Series - The Check Up
      • Sponsored Video Series - One on One
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      • Hospital Financials
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