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Sponsored Content Provided By EY
This content was created by and paid for by an advertiser. The Crain's editorial department was not involved in the creation of this content.
September 01, 2021 12:01 AM

Healthcare Insider podcast: Three essential shifts for a smarter health experience

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    It’s no secret that COVID-19 greatly accelerated the adoption and scaling of telehealth and virtual care. Yet some of the most important conversations on the future of health are not about the move to digital systems – they are about people. Accustomed to on-demand and self-directed experiences in other areas of their digital lives, consumers and clinicians now expect something more from health care.


    Looking ahead, optimized experiences will be a key differentiator in terms of long-term value for the health industry. But knowledge of what constitutes good health care experiences, and how to achieve them, is not widely shared or clearly understood. And yet, it is one of the most important strategy questions facing health systems today. 


    In this episode of Healthcare Insider, we’re talking with Rachel Hall, EY US Consulting Digital Health Leader, and Kevan Mabbutt, Senior Vice President and Chief Consumer Officer of Intermountain Healthcare, about the three shifts that will be required as the health industry reorients itself around a smarter health experience.



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    • News
      • Current News
      • Providers
      • Insurance
      • Government
      • Finance
      • Technology
      • Safety & Quality
      • Digital Health
      • Transformation
        • Patients
        • Operations
        • Care Delivery
        • Payment
      • ESG
      • People
      • Regional News
        • Midwest
        • Northeast
        • South
        • West
      • Digital Edition (Web Version)
    • Blogs
      • AI
      • Deals
      • Layoff Tracker
      • HIMSS 2023
    • Opinion
      • Breaking Bias
      • Commentaries
      • Letters
      • From the Editor
    • Events & Awards
      • Awards
        • Nominate/Eligibility
        • 100 Most Influential People
        • 50 Most Influential Clinical Executives
        • Best Places to Work in Healthcare
        • Excellence in Governance
        • Health Care Hall of Fame
        • Healthcare Marketing Impact Awards
        • Top 25 Emerging Leaders
        • Top Innovators
        • Diversity in Healthcare
          • - Luminaries
          • - Top 25 Diversity Leaders
          • - Leaders to Watch
        • Women in Healthcare
          • - Luminaries
          • - Top 25 Women Leaders
          • - Women to Watch
      • Conferences
        • Digital Health Transformation Summit
        • ESG: The Implementation Imperative Summit
        • Leadership Symposium
        • Social Determinants of Health Symposium
        • Women Leaders in Healthcare Conference
      • Galas
        • Best Places to Work Awards Gala
        • Health Care Hall of Fame Gala
        • Top 25 Diversity Leaders Gala
        • Top 25 Women Leaders Gala
      • Virtual Briefings
        • - Hospital of the Future
        • - Value Based Care
        • - Hospital at Home
        • - Workplace of the Future
        • - AI and Digital Health
        • - Future of Staffing
        • - Hospital of the Future (Fall)
      • Webinars
    • Multimedia
      • Podcast - Beyond the Byline
      • Sponsored Podcast - Healthcare Insider
      • Sponsored Video Series - One on One
      • Sponsored Video Series - Checking In with Dan Peres
    • Data & Insights
      • Data & Insights Home
      • Hospital Financials
      • Staffing & Compensation
      • Quality & Safety
      • Mergers & Acquisitions
      • Data Archive
      • Resource Guide: By the Numbers
      • Surveys
      • Data Points
    • Newsletters
    • MORE+
      • Contact Us
      • Advertise
      • Media Kit
      • Jobs
      • People on the Move
      • Reprints & Licensing