SM: The next normal appreciates that COVID-19 was not a one-time event that we can put behind us. Rather, it was a training ground for what is to come. In the next normal, we face known and unknown challenges, including but not limited to workforce shortages, training and retraining the workforce, a rapidly aging population, risks in information technology, and ongoing and increasing cost pressures.
The next normal in healthcare appreciates that we must have components in place to ensure system sustainability, regardless of the challenges we encounter. New NAHQ research confirms that when the conditions exist to effectively prioritize effort, deploy rapid cycle improvement, support teamwork and manage the human aspects of change, we can thrive.
The next normal appreciates that the workforce is the single biggest lever to improve quality and safety outcomes, and that the people within the workforce must be supported and feel safe – both physically and psychologically.