Webinar: Patients as consumers in a post-pandemic world: How to approach new demands

This webinar will feature top healthcare industry executives discussing how the shift to value-based care will empower consumers to take control of their health and reflect on how COVID-19 has altered the trajectory of the industry. The executives will share the changing expectations of patients since COVID-19 and key learnings to date.

Join this webinar to learn about:

• How COVID-19 has altered the trajectory of the industry including the financial impact and shifting consumer demands
• Strategies to better engage with patients including the role of emerging technology and partnerships
• The accelerated transition to value-based care and how it is impacting the patient experience

Steve Rusckowski
Chairman, Chief Executive Officer, and President
Quest Diagnostics

Steve Rusckowski is Chairman, Chief Executive Officer and President of Quest Diagnostics. Since joining Quest Diagnostics as president and CEO in May 2012, Steve has focused on transforming the company, based on its compelling vision of “Empowering better health with diagnostic insights.” Under his leadership, the company has refocused on its core diagnostic information services business, sold non-core assets, delivered disciplined deployment, including share repurchases and acquisitions, and simplified its organizational structure to better serve customers by removing complexity, speeding decision making and empowering employees. He was elected chairman of the board in December 2016. Prior to joining Quest Diagnostics, Mr. Rusckowski was CEO of Philips Healthcare, which became the largest unit of Royal Philips Electronics under his leadership. He joined Philips in 2001 when it acquired the Healthcare Solutions Group he was leading at Hewlett-Packard/Agilent Technologies.

Eric Larsen
President
Advisory Board Company

Eric Larsen serves as President of the Advisory Board Company. He is a leading national expert on healthcare market forces and industry transformation and has served as a trusted strategic advisor to the CEOs of health systems, payers, pharmaceutical companies, physician groups, and digital-forward startups – both domestic and international – for more than two decades. In addition to his work with The Advisory Board, Eric serves on the Board of Directors of several organizations, including Mytonomy, a patient experience cloud company; Contessa Health, a home recovery care organization that offers acute care, post-acute care, and surgical procedure services; and Somatus, a leading provider of value-based kidney care for health plans, health systems, and provider groups.

Manny Lopes
Executive Vice President, Public Markets and Government Relations
Blue Cross Blue Shield of Massachusetts

Manny Lopes is executive vice president, public markets and government relations for Blue Cross Blue Shield of Massachusetts, the largest private health plan in Massachusetts and one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country. The company serves nearly 3 million members and more than 20,000 employers and is consistently rated among the nation’s best health plans for overall member satisfaction and quality. Manny joined the company in 2021 and is responsible for Blue Cross’ Medicare and government and regulatory affairs divisions. He has long history of developing innovative programs that improve health care quality, access and equity. Previously Manny served as president and chief executive officer of East Boston Neighborhood Health Center, the largest community health center in Massachusetts and one of the largest in the U.S. Under his leadership, the health center grew dramatically, increasing the number of patients served by nearly 40% and adding two state-of-the-art facilities.

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