Webinar: Health systems share best practices for engaging patients in care-at-home

Care-at-home is a growing expectation among patients and clinicians. But even with the tech-enablement of 24/7 monitoring, remote care requires high patient engagement to ensure adherence and quality outcomes.

Leaders at HealthPartners, Massachusetts General Hospital, MetroHealth System and Novant Health share the strategies they have implemented to successfully engage patients in their robust care at home programs. They will also outline how their programs drive interest and adoption by their clinicians.

Key takeaways from the webinar:

• How care-at-home is increasing patient access, satisfaction, compliance, and engagement
• How remote care-at-home can support reduced length of stay
• Improving outcomes for high-risk patients using tech-enabled remote patient monitoring

Amber Fencl
Senior Vice President Digital Health & Engagement
Novant Health

Amber Fencl is senior vice president of digital health and engagement for Novant Health. In this role, she develops and delivers game-changing digital health initiatives through advanced technologies, enabling Novant Health to deliver remarkable patient care and experience while also ensuring increased access to care for all patients and community members.

Fencl is a digital transformation leader with expertise in product development, quality assurance, healthcare technology, software development, risk mitigation and portfolio management. By partnering and collaborating with physician and administrative leaders across the organization, Fencl creates robust, advanced digital health and innovative engagement strategies.

Chrisanne Timpe
Medical Director, [email protected]
HealthPartners

Chrisanne is a hospitalist, medical director of a community-based geriatric practice, medical director of the HealthPartners [email protected] program, and a provider of on-site care in skilled nursing facilities and private homes. Her professional goals are built on the recognition that transitions of health are challenging, and a desire to better support patients as they navigate acute care both in and out of the hospital, as well as the ongoing burden of complex medical care in the community.

Jared Conley, MD
Director of the Healthcare Transformation Lab
Massachusetts General Hospital

Dr. Jared Conley is an emergency physician at Massachusetts General Hospital and Harvard Medical School. He serves as the Associate Director of the MGH Healthcare Transformation Lab, where he leads a team of clinicians and engineers to enhance the quality and affordability of acute healthcare through technology and innovation. He additionally serves on the leadership team for MGH's Home Hospital program. His work explores the relationship between acute health needs and the optimal setting and provision of care — and the enabling opportunity for digital health to improve the quality, safety, and cost of care.

Michael Dalton
Vice President, Virtual Care Enterprise
The MetroHealth System

Michael Dalton is responsible for designing, coordinating and implementing The MetroHealth System’s strategy of virtual and in-home healthcare services. This role is essential to advancing MetroHealth’s care delivery footprint, consistent with its broader system goals of empowering patients to receive care how, when and where is most convenient for them. He helped launch MetroHealth’s Hospital in The Home program amidst the COVID pandemic and has now launched numerous other virtual care initiatives at MetroHealth.

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