Webinar: Disruption or innovation: Which digital front door strategy is right for your patients?

The digital front door has come to represent a logical strategy for many healthcare organizations embarking on digital transformation efforts. But will your front door be disrupted before it has even opened?

As we move from a world of episodic care to whole person care, there’s a race to shape the future of the patient experience. And not every organization will rise to the occasion.

Join us for a thought-provoking conversation with healthcare disrupters and innovators as they outline two differing paths to digital-first patient engagement. The experts will also share best practices to creating a strong digital-front door strategy.

Join this webinar to find out:

• What new care models look like and whether disruption or incremental innovation is the best approach to achieving them
• The steps healthcare leaders are taking to rewire the patient experience to make them more person-centered
• Ways to meet the patient where they are and shift to proactive and personalized engagement
• How personalization helps put the patient at the heart of the healthcare experience

Angeline Speaks
Healthcare Solutions Leader
Concentrix

Angeline Speaks is a Healthcare Solutions Leader at Concentrix. With an extensive background in healthcare, she has launched several innovative startups, led development for an incubator and the formal launch of an innovation company within GuideWell, part of the Florida Blue family of companies — a $20 billion enterprise that is the largest subcontractor for the federal government of process services for CMS with a long-standing history of making “first-to-market” big changes in healthcare. She is passionate about “doing smart things with data,” the patient/member/provider experience and payment integrity. A lover of dogs, adventure travel, AutoX racing, and a wife and new mother to a baby boy, she attended the University of Kentucky and has a master’s in health informatics from Jacksonville University.

Deb Yates
Associate Principal, Design
Concentrix Catalyst

Colin O'Neill
Senior Director, Design
Concentrix Catalyst

John Conmy
Managing Director of Healthcare Experience
Concentrix Catalyst

John Conmy serves as Managing Director of Healthcare Experience at Concentrix Catalyst. He has a wide breadth of knowledge designing and executing digital customer engagement strategies, solving business challenges, and driving revenue growth for Fortune 500 brands including McDonald’s, USAA, Coca-Cola, Kohl’s, Allstate, Northwestern Medicine, and Blue Cross Blue Shield. He is a cross-discipline leader experienced with integrating analytics, marketing, UX, customer research and technology organizations to deliver orchestrated customer experiences, which drive growth and build loyalty, and has implemented design strategies for products, websites and mobile devices.

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