Social determinants of health are more top of mind today than ever. It’s amazing to stop and think that as much as 80% of a person’s health and well-being can be tied to socioeconomic, physical environment and healthcare access factors. Virtual care by its nature has the promise to play a role in reducing health inequities; it can increase affordable access, remove geography as a barrier and can give a provider insight into a patient’s physical environment in a way that in-person care cannot.
I say promise because just offering the service itself is not enough to reduce inequities in practice. For example, Teladoc Health has a long track record of successfully advocating at both the state and national levels to ensure that the services can be legally offered and doctors can legally practice and be re-imbursed for it.
Teladoc Health is helping organizations solve longstanding healthcare inequities in their communities by expanding access for some of the most vulnerable populations. The Institute of Medicine defines equity as an integral component of delivering medical quality, integral being the key. Our focused strategy is to have the greatest impact, for the greatest number of people, across the greatest number of care needs, by making equity a foundation across all our services.
Chronic disease management is one area where we have seen our services meaningfully address accessibility challenges, with more than 50% of active users of our chronic care solutions living in vulnerable or underserved communities. By embedding accessibility into our experiences, be that support through capabilities that accommodate phone-based preferences, low-bandwidth situations and support for people with visual and physical impairments that can reduce mobility, we can level the playing field for access to better health for all.
Meet Jamison who lives in a rural area in Kentucky. In this brief video she shares how the integration of data with seamless interaction came to life for her while living with her diabetes.