Achieving Excellence in the Emergency Department

As the gateway to your hospital, your Emergency Department (ED) is the most critical clinical function to “get right” to enhance your image and capture market share. In these times of COVID-19, with declining volumes across multiple services and thinning or negative margins for hospitals, one of your key sources of revenue—ED patients—may be walking out the door without treatment, resulting in lost revenue, poor community image, and potential liability risk. 

Despite its importance, the HospitalCompare website shows that nationally, on average 2% of all patients leave the ED without being seen, with many facilities significantly higher. Which begs the following questions:

• Why do we accept this mediocre performance as inevitable? 
• How do we fix the “front door” of our hospital so patients get in the system faster? 
• Who owns accountability for ED performance? 
• What are some of the cutting-edge, innovative processes for ED flow?
• How do we hardwire processes not just for short-term gains but for sustained performance? 

American Physician Partners addresses these key questions and more in their White Paper “Achieving Excellence in the Emergency Department.” 

This White Paper outlines:

• How to set your team up for success with ED initiatives
• How to redesign the front-end of the ED experience by adapting a pull-to-full mentality and adopting the critical pre-eval process
• How to align ancillary teams to ensure consistently strong performance on all key metrics
• How to rebuild your discharge and admission processes
• And how to align all constituents so they adopt ownership of and accountability for your ED’s performance

The good news is that your ED can be fixed with the right physician leadership, hardwired processes, and ownership mentality. Learn from the group that has helped more than 160 hospitals turnaround their ED performance. 

To learn more, visit American Physician Partners solutions at: https://appartners.com/hospitals/hospital-solutions/
 

American Physician Partners was created to provide a better clinical outsourcing experience for hospitals. In just 5 years, APP has grown to 150+ clients and is a recognized leader in emergency medicine management services. With a 100% client retention rate, APP has enhanced the ED performance for every hospital partner.