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July 01, 2022 02:15 PM

Letter: Transformation Summit speaker clarifies her point

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    It was a real honor to participate in the Modern Healthcare Transformation Summit as your keynote speaker. You had an excellent lineup of industry leaders, committed to impacting care for the better, and it was gratifying to exchange thoughts on how to accelerate enduring change.

    In reading the June 6, 2022, print and online story reporting on the event, I noticed that some of my remarks may have inadvertently been taken out of context. For example, in response to a question at the end of my talk, I shared with the audience that I believe healthcare organizations like health systems have a huge advantage in that they have spent decades investing in building trust with their patients and their communities. Trust between clinicians, physicians, nurses, and pharmacists, on the one hand, and patients, consumers, and members, on the other, is paramount to transforming healthcare.

    The story reported that I said "patients generally trust [health systems]," which I did not say. Many do; others don't; but my point was not whether they do or don't, but that healthcare incumbents like health systems should not obsess about what new entrants may do to "disrupt" them. Rather, they should leverage their prime position and experience -- and partner with others like technology companies -- to extend and deepen their understanding of, support for, and trust with patients and consumers in order to better serve them and their communities into the future.

    Similarly, I appreciate your correcting a direct quote in your online version, and I respectfully request you publish the same correction in your print version.

    Thank you for the critically important role you play as a leading publication in the healthcare industry. I have always appreciated the leadership, relationship, and support Modern Healthcare has afforded me and to so many others.

    Phoebe Yang, General Manager, Amazon Web Services, Healthcare

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    • News
      • Current News
      • COVID-19
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      • Insurance
      • Government
      • Finance
      • Technology
      • Safety & Quality
      • Transformation
        • Patients
        • Operations
        • Care Delivery
        • Payment
      • People
      • Regional News
        • Midwest
        • Northeast
        • South
        • West
      • Digital Edition (Web Version)
    • Digital Health
    • Insights
      • ACA 10 Years After
      • Best Practices
      • Special Reports
      • Innovations
    • Data/Lists
      • Rankings/Lists
      • Interactive Databases
      • Data Points
    • Opinion
      • Bold Moves
      • Breaking Bias
      • Commentaries
      • Letters
      • Vital Signs Blog
      • From the Editor
    • Events & Awards
      • Awards
        • Nominate/Eligibility
        • 100 Most Influential People
        • 50 Most Influential Clinical Executives
        • Best Places to Work in Healthcare
        • Excellence in Governance
        • Health Care Hall of Fame
        • Healthcare Marketing Impact Awards
        • Top 25 Emerging Leaders
        • Top 25 Innovators
        • Diversity in Healthcare
          • - Luminaries
          • - Top 25 Diversity Leaders
          • - Leaders to Watch
        • Women in Healthcare
          • - Luminaries
          • - Top 25 Women Leaders
          • - Women to Watch
      • Conferences
        • Leadership Symposium
        • Social Determinants of Health Symposium
        • Transformation Summit
        • Women Leaders in Healthcare Conference
      • Galas
        • Best Places to Work Awards Gala
        • Health Care Hall of Fame Gala
        • Top 25 Diversity Leaders Gala
        • Top 25 Women Leaders Gala
      • Virtual Briefings
        • - Hospital of the Future
        • - Value Based Care
        • - Supply Chain Revenue Cycle
        • - Hospital at Home
        • - Workplace of the Future
        • - Virtual Health
        • - Future of Healthcare Staffing
      • Custom Media Event: ESG Summit
      • Webinars
    • Multimedia
      • Podcast - Beyond the Byline
      • Sponsored Podcast - Healthcare Insider
      • Video Series - The Check Up
      • Sponsored Video Series - One on One
    • MORE +
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