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December 07, 2021 05:00 AM

Q&A: Forming partnerships and building trust

Niki Shah
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    Niki Shah

    Niki Shah 
    System vice president for community health Baylor Scott & White Health
    Class of 2021

    You’re a convener of sorts. What do you gain from that?

    .Partnerships—whether with a local food bank, a national corporation, a small church, county public health department or university—bring diversity of thought around solution finding, grassroots perspective as well as trust, resources, and connection to those who need the services.

    What’s the most successful partnership you’ve been a part of?

    Our community advocates program utilizes students to help navigate key social determinants of health needs for patients in our facilities and clinics. With students from varying geographies, fields of studies and backgrounds, we have been able to do two key things: foster a workforce that understands and has the desire to impact care transformation among the underserved, and provide our patients with additional resources that really close a loop in a relaxed, empathetic way.

    How can partnerships work in such a competitive industry?

    When it comes to health equity and serving the underserved, health systems shouldn’t compete. It’s a personal goal of mine to foster health system relationships in this space to drive transformation and unity. An example of this is during the required community health needs assessment process, we were able to bring five other health systems together to collaborate, complete joint focus groups, and address the community as one voice.

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    What do you do to build trust in the communities you serve?

    We always ensure that we take a qualitative and quantitative approach in creating the solutions that the communities want, when they want it and how they need it, and truly meeting people where they are. Our mobile COVID-19 vaccine program focused on breaking down a level of distrust from a highly hesitant minority population. Even though it was only a mile away from the vaccine hub, administering the vaccine in a local park helped us to reach more community members. We also leveraged local churches, senior centers and schools to make phone calls and send text messages. Lastly, we were very focused on removing barriers around transportation and technology when possible. Our barbershop initiative trained barbershop employees to take blood pressure readings and have discussions with clients about seeking care and avoiding long-term complications. The clients trust their barbers, and we empowered them with information to help educate and prevent long-term issues for their clients.

    Meet the Emerging Leaders Class of 2021.

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      • Current News
      • Providers
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      • Safety & Quality
      • Digital Health
      • Transformation
        • Patients
        • Operations
        • Care Delivery
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      • ESG
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      • Regional News
        • Midwest
        • Northeast
        • South
        • West
      • Digital Edition (Web Version)
    • Opinion
      • Bold Moves
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      • Vital Signs Blog
      • From the Editor
    • Events & Awards
      • Awards
        • Nominate/Eligibility
        • 100 Most Influential People
        • 50 Most Influential Clinical Executives
        • Best Places to Work in Healthcare
        • Excellence in Governance
        • Health Care Hall of Fame
        • Healthcare Marketing Impact Awards
        • Top 25 Emerging Leaders
        • Top Innovators
        • Diversity in Healthcare
          • - Luminaries
          • - Top 25 Diversity Leaders
          • - Leaders to Watch
        • Women in Healthcare
          • - Luminaries
          • - Top 25 Women Leaders
          • - Women to Watch
      • Conferences
        • Digital Health Transformation Summit
        • ESG: The Implementation Imperative Summit
        • Leadership Symposium
        • Social Determinants of Health Symposium
        • Women Leaders in Healthcare Conference
      • Galas
        • Best Places to Work Awards Gala
        • Health Care Hall of Fame Gala
        • Top 25 Diversity Leaders Gala
        • Top 25 Women Leaders Gala
      • Virtual Briefings
        • - Hospital of the Future
        • - Value Based Care
        • - Hospital at Home
        • - Workplace of the Future
        • - Digital Health
        • - Future of Staffing
        • - Hospital of the Future (Fall)
      • Webinars
    • Multimedia
      • Podcast - Beyond the Byline
      • Sponsored Podcast - Healthcare Insider
      • Video Series - The Check Up
      • Sponsored Video Series - One on One
    • Data Center
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      • Hospital Financials
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      • Quality & Safety
      • Mergers & Acquisitions
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    • MORE+
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