There has perhaps never been a time in recent years where operations leaders at healthcare organizations were more important than during the COVID-19 pandemic. Throughout the public health emergency, organizations have relied on their operations teams to respond appropriately to myriad new stressors, such as changing federal and state agency regulations, COVID-19 related challenges and surges, and the need to re-orient supplies and resources, including staff.
Operations departments supported by up-to-date, reliable software and real-time analytics and data are best positioned to adapt to unpredictable emergencies like COVID-19. The reason: they can readily access the information necessary to make appropriate decisions for patient care, staff well-being, and the bottom line of their organization. Specifically, better data access and technology foster their ability to contain costs while continuing to provide care for their communities and maintaining a safe environment for staff throughout the emergency. Additionally, robust software and data empower leaders to better prepare for the future by helping them predict emerging challenges or changes from internal and external factors, including new industry pressures.
In June 2021, symplr partnered with Modern Healthcare Custom Media to survey healthcare leaders about their organization’s healthcare operations processes. Responses from 185 executives demonstrate the current state of healthcare operations and how today’s healthcare organizations approach operations and operational software implementation.
In this executive brief, we’ll share insights from the survey on executives’ satisfaction with their organization’s processes, areas of operations that are due for software enhancements, and the availability of comprehensive data and analytics regarding healthcare operations as well as governance, risk management, and compliance (GRC). We’ll also examine how leaders should respond to these findings to improve their organization’s operations with better data and technology. Download the full executive brief below.