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August 08, 2019 12:42 PM

Experian acquires scheduling provider MyHealthDirect

Tara Bannow
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    Revenue-cycle and information services provider Experian Health announced Thursday it has acquired online scheduling service MyHealthDirect.

    Franklin, Tenn.-based Experian Health said the deal strengthens its ability to provide solutions to healthcare's biggest financial and administrative challenges, including scheduling, providing cost estimates and insurance coverage verification.

    "Experian Health's mission is to use data-driven insight to connect and simplify healthcare for all," Jennifer Schulz, Experian group president overseeing Experian Health, said in a statement. "Joining with MyHealthDirect will further propel how we deliver on that mission, giving us the potential to evolve our front-end patient access and patient engagement capabilities by creating solutions that improve consumer convenience while optimizing care across healthcare providers."

    Nashville, Tenn.-based MyHealthDirect's technology helps patients choose providers and enables real-time scheduling online, in call centers and in provider offices. The company said it can increase providers' appointment and referral rates and cut down on no-shows using its automated management of appointment inventory.

    The companies have already worked together for two years. Experian Health announced in 2017 it would use MyHealthDirect for its self-service patient appointment scheduling.

    MyHealthDirect CEO Tom Cox said in a statement both companies will benefit from the deal in the form of market expansion and product enhancement.

    "We are also looking forward to the resources Experian brings to the table, which will accelerate the development of very unique products and capabilities that will clearly differentiate Experian from others in the category," he said.

    Experian Health has offered its price-estimator tool since 2008 to hospitals, physician groups and outpatient imaging centers. St. Clair Hospital in Pittsburgh was the first hospital to offer the tool online for patients in 2016.

    More than 3,400 hospitals uses Experian Health's tools, the company said.

    Terms of the deal, including price, were not disclosed. The deal did not require regulatory approval.

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    • News
      • Current News
      • Providers
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      • Safety & Quality
      • Digital Health
      • Transformation
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        • Operations
        • Care Delivery
        • Payment
      • ESG
      • People
      • Regional News
        • Midwest
        • Northeast
        • South
        • West
      • Digital Edition (Web Version)
    • Opinion
      • Bold Moves
      • Breaking Bias
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      • Vital Signs Blog
      • From the Editor
    • Events & Awards
      • Awards
        • Nominate/Eligibility
        • 100 Most Influential People
        • 50 Most Influential Clinical Executives
        • Best Places to Work in Healthcare
        • Excellence in Governance
        • Health Care Hall of Fame
        • Healthcare Marketing Impact Awards
        • Top 25 Emerging Leaders
        • Top Innovators
        • Diversity in Healthcare
          • - Luminaries
          • - Top 25 Diversity Leaders
          • - Leaders to Watch
        • Women in Healthcare
          • - Luminaries
          • - Top 25 Women Leaders
          • - Women to Watch
      • Conferences
        • Digital Health Transformation Summit
        • ESG: The Implementation Imperative Summit
        • Leadership Symposium
        • Social Determinants of Health Symposium
        • Women Leaders in Healthcare Conference
      • Galas
        • Best Places to Work Awards Gala
        • Health Care Hall of Fame Gala
        • Top 25 Diversity Leaders Gala
        • Top 25 Women Leaders Gala
      • Virtual Briefings
        • - Hospital of the Future
        • - Value Based Care
        • - Hospital at Home
        • - Workplace of the Future
        • - Digital Health
        • - Future of Staffing
        • - Hospital of the Future (Fall)
      • Webinars
    • Multimedia
      • Podcast - Beyond the Byline
      • Sponsored Podcast - Healthcare Insider
      • Video Series - The Check Up
      • Sponsored Video Series - One on One
    • Data Center
      • Data Center Home
      • Hospital Financials
      • Staffing & Compensation
      • Quality & Safety
      • Mergers & Acquisitions
      • Data Archive
      • Resource Guide: By the Numbers
      • Surveys
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    • Newsletters
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