The US healthcare industry is plagued by payment errors, with an estimated $100 billion in improper payments in government health programs alone last year. That’s led to the rise of a group of payment integrity firms that promise to reduce insurers’ erroneous outlays.
Often operating behind the scenes, payment-integrity companies have taken on a growing role within the $5 trillion US healthcare system by helping insurers make accurate reimbursements and recover dollars that are paid in error. McKinsey estimates the annual market for such services at $9 billion. However, David Pierre, who will lead the New Mountain-backed business as chief executive officer, said the total market is about twice that when counting the value of insurers’ internal efforts.
Private equity firms have been pouring money into businesses that operate in the middle layers of the healthcare payments system. R1 RCM Inc., which helps hospitals optimize billing and other payment functions, is set to go private in an $8.9 billion deal led by TowerBrook Capital Partners and Clayton, Dubilier & Rice.
Cotiviti, a payment-integrity firm that helps health plans save money, was recently backed by private equity giant KKR in a deal valuing the company at $10.5 billion, Bloomberg News reported in February. UnitedHealth Group Inc.’s Optum Insight division is another major player.
New Mountain’s new company aims to marry artificial intelligence and other digital tools with large healthcare data sets to make the payment system more efficient, said Matt Holt, the firm’s president of private equity.
“The overarching trend is absolutely toward the reduction of administrative cost,” he said in an interview.
Founded in 1977, Rawlings helps health insurers determine when another party is responsible for medical claims. Apixio, previously owned by Centene Corp., uses artificial intelligence to review medical bills and patient charts. Varis provides auditing services for health plans.
Layers of Approvals
Medical providers are frequently frustrated by the layers of approvals, reviews and audits they face from insurance companies when trying to collect payment. The new company aims to remove errors from the payment process and accelerate accurate reimbursements to providers, said Pierre, the CEO of the combined venture.
“We can make these payments simpler,” said Pierre, who was previously chief operating officer of Signify Health, a New Mountain company that went public and was later acquired by CVS Health Corp. for $7 billion.
AI can accelerate the work of sifting through voluminous data to find patterns that may signal a payment problem. For example, Pierre said, a medical record for an emergency visit with head trauma and shards of glass could indicate an injury in a car crash. That claim might be the responsibility of an auto insurer rather than a medical plan.
The new company is yet to be named and will employ close to 2,000 people, including experts in medical coding, clinicians and attorneys. It will have more than 60 client health plans covering 160 million people, according to New Mountain.
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