At NYC Health + Hospitals, a song plays throughout a hospital whenever a COVID-19 patient recovers. At Dr. Eric Wei’s hospital, that song is Rachel Platten’s “Fight Song.”
Hearing Platten’s voice ring out the words, “This is my fight song, take back my life song, prove I’m alright song,” allows staff to celebrate, said Wei, who is senior vice president and chief quality officer at the public hospital system.
“People needed a little bit of hope and remembering why they are running toward the fire,” Wei said during a panel presentation at Modern Healthcare’s virtual Workplace of the Future Conference Oct. 8.
Instead of being overwhelmed by the heavy burden they carry, workers are able to take a moment to smile and even to dance, he said.
The health system also set up 30 respite rooms for caregivers to take a break and had wellness staff do rounds to check on those who were working.
“A lot of our staff that were hardest hit couldn’t get away from these units,” Wei said.
During the pandemic, many health systems are focusing on ways to improve mental health and create a supportive environment for staffers who are physically and mentally exhausted after months of dealing with the added stress of being a caregiver, executives said during the conference.