Cigna will tie executive compensation to customer satisfaction, the company announced Monday.
These financial incentives for senior leaders are part of a larger initiative Cigna says will ease access to care for its 17.5 million health insurance members. Last week, the company said it would overhaul prior authorization requirements for providers and policyholders and limit out-of-pocket drug costs for clients of its pharmacy benefit manager division, Express Scripts.
Related: Cigna to spend $150M to improve prior auth, patient advocacy: CEO
Leading health insurers including Cigna, UnitedHealth Group and Elevance Health have acknowledged flaws in the healthcare system in weeks since the murder of UnitedHealthcare CEO Brian Thompson unleashed public fury at the insurance industry.
“The healthcare system in America needs to be better, and we have challenged ourselves to help lead and drive systemic change,” Cigna Chair and CEO David Cordani said in a news release. “We do a lot of good for many people, but we need to do better for everyone. We are committed to implementing tangible actions across our company to help drive better health outcomes and healthcare experiences. Today’s announcement marks initial steps in our multi-year journey toward building a better and more sustainable model in healthcare.”