Henry Mayo Newhall hospital is a 357-bed acute care hospital located in Santa Clarita, California. With nearly 2,000 employees, the organization has continued to expand healthcare services to create the ideal patient-centered experience. With a Level II Trauma Center, an Advanced Primary Stroke Center and a number of other national designations, its dedicated teams have cared for patients in the Santa Clarita Valley area since 1975.
As the Henry Mayo leadership team began shifting to a value-based care model in 2017, a fragmented culture among physicians in the community posed a number of challenges.
Henry Mayo’s team set out to build a trusted partnership with clinicians that would result in increased collaboration, higher physician satisfaction scores, shared cost savings and patient retention.
To address the issues, teams successfully formed a clinically integrated network (CIN) and a Hospital Quality Efficiency Program (HQEP) contract, resulting in $7 million dollars saved during the first two years of the program, higher physician satisfaction scores and decreased 30-day readmission rates.