Webinar: Payments in Perspective — Why the patient experience matters to financial outcomes

It's no secret how the rise in high deductible health plans and the self-pay population has impacted your bottom line. But can you connect improving a patient's experience to improving the financial health of your organization? During this webinar we’ll discuss how organizations can improve patient segmentation and enrollment to put patients in the right financial pathway, in the same way that clinicians seek to segment patients and assign them to the appropriate clinical pathway, achieving better clinical and financial outcomes overall. This 4-step approach to effective self-pay management will help providers drive collections, reduce bad debt and improve overall patient satisfaction.

This webinar will:

• Describe the impact and challenges around a disjointed patient experience
• Summarize key elements of an integrated self-pay management model
• Demonstrate recommended steps for effective patient liability management

Kelley Blair
Senior Vice President, General Manager, Health Systems and Corporate
Change Healthcare

Kelley Blair joined Change Healthcare as the General Manager of the Health Systems division for the Technology Enabled Services business. Kelley is responsible for service development, operational execution and ensuring we deliver value to our clients. Kelley has over twenty years of healthcare revenue cycle experience on both the provider and vendor. 

Prior to joining Change Healthcare, Kelley served as the SVP/GM for nThrive as well as the EVP of Client Development for Adreima where she was responsible for the day to day operations of the Patient Access business as well as business development and client services.  Prior to joining Adreima, Kelley served as Senior Vice President of Professional Services for Craneware.  Kelley also served as a Revenue Cycle System Director for Fairview Health Services managing revenue cycle processes, strategic plans and large IT system implementations for five hospitals and more than 40 clinics.

Adam Rubenfire
Custom Content Strategist
Modern Healthcare

Adam Rubenfire is Modern Healthcare's Custom Content Strategist. He is responsible for the development of webinars, white papers and other engaging content for marketers looking to target the healthcare industry. Prior to his current role, he served as Modern Healthcare's supply chain reporter. His work has also appeared in the Wall Street Journal, Automotive News and Crain's Detroit Business.

For more information on Modern Healthcare webcasts, visit ModernHealthcare.com/webinars or email [email protected].

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