Thousands of professionals from the provider, insurance and digital health sectors have arrived in San Francisco for the 2024 J.P. Morgan Healthcare Conference. The 42nd annual conference brings together executives and investors from more than 400 health systems and companies to discuss the industry’s most pressing issues.
Follow coverage from Modern Healthcare reporters here and catch up on any days you missed:
- Day 1
8:30 p.m. - GoHealth bets on JV partnerships to grow
GoHealth Urgent Care isn’t a traditional on-demand operation, CEO Todd Latz said Tuesday at the J.P. Morgan Healthcare Conference.
To differentiate the company and drive maximum growth, GoHealth’s main play is sharing 50% ownership in facilities with health systems across the country, including Winston-Salem, North Carolina-based Novant Health, Houston-based Memorial Hermann Health System and San Francisco-based Dignity Health.
Before entering a market, GoHealth spends six months to a year assessing it, he said. The care sites are small—usually 2,400 to 2,800 square feet—and typically located near high-traffic coffee shops or grocery stores, he added.
The goal is to build a “scalable” and “repeatable” care model, Latz said. “We don’t dabble. If we’re in a market, we’re going to be in there with a lot of scale.”
Latz said Atlanta-based GoHealth sees more opportunities for deals and wants to keep opening sites within existing relationships. Its 270 centers in more than a dozen states provide transitional primary care services and behavioral health resources in addition to core urgent care operations.
7:50 p.m. - Consumer is key for Ardent Health's growth plans
The historical “Field of Dreams” philosophy in healthcare is no longer true. Building a facility does not necessarily mean the patients will come, Ardent Health Services CEO Marty Bonick said during a presentation Tuesday at the J.P. Morgan Healthcare Conference.
As a result, consumer centricity has become a critical part of Ardent’s growth strategy as the system works to build a care ecosystem around each patient, Bonick said. The Nashville, Tennessee-based for-profit sees ample opportunity in expanding services in existing markets, building out its ambulatory footprint and growing digital health capabilities.
Bonick said Ardent is focusing services in growing urban markets. Its current footprint spans 30 hospitals and more than 200 care sites in six states.
“We want to grow the number of people that we have a relationship with,” he said.
Ardent also has been expanding through joint partnerships with nonprofit systems such as Edison, New Jersey-based Hackensack Meridian Health and academic medical organizations like the University of Texas System in Austin.
6:15 p.m. - Teladoc CEO still bullish on direct-to-consumer telehealth
Teladoc CEO Jason Gorevic said the company still sees a lot of opportunity in direct-to-consumer telehealth.
“I’ve had investors ask me, ‘Is that running out of growing room? Is it going to shrink next year?’ I don’t think there’s any scenario where we believe that to be the case,” Gorevic said. “We continue to see growth out of that business and we’re going to manage it responsibly.”
Gorevic said the company’s mental telehealth business BetterHelp is focused on profitable growth and is being marketed to Teladoc’s employer customers.
Teladoc’s enthusiasm for direct-to-consumer telehealth is shared by others in the space as advertising costs have come down from early 2023.
The Federal Trade Commission has shown an interest in how digital health companies are using consumer data. In 2023, BetterHelp and GoodRx paid fines to the FTC for allegedly sharing consumers’ sensitive data with third parties such as Facebook and Snapchat. Digital mental health firm Cerebral, which is reportedly under investigation by the FTC, admitted in March that it shared sensitive consumer data with Google, TikTok, Meta and other platforms.