Teladoc Health is adding Nuance's voice-enabled generative artificial intelligence solution to help its providers with documentation, the companies said on Tuesday.
Under the agreement, Teladoc clinicians will use Nuance’s Dragon Ambient eXperience Express generative AI tools to automatically produce clinical visit notes. Nuance, owned by tech giant Microsoft, said the tool can summarize and enter conversations between clinicians and patients directly into electronic health record systems using OpenAI's GPT-4 generative AI capabilities.
A select group of general medicine doctors and urgent care clinicians will have initial access to the service at the end of the year, according to a Teladoc Health spokesperson.
Nuance first added OpenAI’s ChatGPT successor GPT-4 to its application in March. In June, EHR vendor Epic said it was integrating Nuance's generative AI voice product into its system for all users sometime in the first quarter of 2024.
Teladoc also plans to integrate Nuance’s Dragon Ambient Express non-generative AI software with its health system customers. The spokesperson said one health system is already live with this capability, which connects into Epic's system. Other EHR integrations are expected, but no immediate timeline was given.
Teladoc first collaborated with Microsoft in 2021 to streamline technology and administrative processes associated with providing virtual care.
Microsoft has invested billions in OpenAI to use ChatGPT and OpenAI's other technologies in the company's business applications such as Microsoft Word and Excel. Nuance was purchased by Microsoft in 2022 for $19.7 billion.