Health system leaders increasingly understand that the competitive pressure their organizations face isn’t just coming from other systems.
Big tech and retail companies like Amazon, CVS Health, Walgreens and Walmart are providing in-person and virtual-enabled care. The disruptors are making big investments to grow organically and through acquisition, offering consumers a different kind of healthcare experience.
Here's what five health system executives say on whether incumbents can shift to a more consumer-based mindset with the impending threat from retail and big tech disruptors.