Employers are increasingly skeptical of virtual health and concerned about medication costs, according to a survey published Tuesday by the Business Group on Health.
The industry group representing employers surveyed 152 members, with 19 million total insured workers, on their healthcare-related insights and possible investments for the coming year.
Here are five takeaways from the survey.
1. Concerns about virtual health are mounting.
Two years ago, 85% of employers surveyed by the Business Group on Health said virtual health was going to have a significant impact on how care is delivered, compared with 74% of employers last year. This year, the share shrank to 64%.
Employers are increasingly troubled about some of the downsides of virtual health, the survey revealed. Around 70% of respondents expressed trepidation about how virtual care solutions can create a siloed experience for their employees accessing services, and nearly half said they're concerned about how these solutions may not directly connect with each other. Many digital health companies that target the employer market say buyers are not interested in “point solutions,” an industry term for software products that only focus on one area of medical care.
About half of employers said they’re concerned about the quality of care offered by virtual health providers, and 43% said the digital health solution market is saturated.