Latest Takeaways

September 5, 2023
Quality & Safety
"In an effort to consolidate the wide breadth of quality metrics that hospitals must report and adhere to, The Joint Commission has acquired the National Quality Forum, an entity involved in standard development."

Executive Summary

Updated: August 14, 2023

  • Across hospital types, patients generally rated their care facilities worse in the 2022 Hospital Consumer Assessment of Healthcare Providers and Systems survey compared with the same period in 2021 and 2019. (The survey was not collected in 2020 due to the pandemic.)
  • Among acute-care hospitals, smaller facilities consistently scored higher than medium and large hospitals on all HCAHPS measures. Both major and minor teaching hospitals tended to score similarly for most measures.
  • Readmission rates for fiscal 2023 saw fewer hospitals getting large penalties compared with fiscal 2022. This is the first year the Centers for Medicare & Medicaid Services is using pandemic-era data to inform payment adjustments under its Hospital Readmissions Reduction Program, and the resulting penalties are the lowest hospitals have seen in nearly a decade. 
  • For fiscal 2023, hospitals with the lowest percentage of people eligible for both Medicare and Medicaid coverage in peer group 1 received the highest percentage of penalties over 1% from CMS. Peer group 1 also had the highest percentage of hospitals with no penalties based on their performance in reducing excess readmissions.


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