The primary mode of communication between families and their health care providers, the electronic portal MyChart, is still down, she said. Electronic health records are also still unavailable, she said via text.
The call center phone number is 800-543-3732.
"The restoration is ongoing and progressing," she said.
The partial restoration allows doctors to better communicate with patients and their families and with external providers, even while electronic records remain inaccessible, Bardele said.
Many portions of the Lurie website are also back online, although visitors are first greeted by a pop-up screen informing them that the hospital took its network down due to the cybersecurity issue.
Sign up for the Digital Health Intelligence newsletter and keep up with one of the industry’s fastest-growing sectors.
On Feb. 8, hospital officials confirmed they were the victims of the work of a "known criminal threat actor."
Dr. Marcelo Malakooti, chief medical officer at Lurie's, said in a statement that the hospital took its network offline "in an effort to protect the information of our patients, workforce and organization at large."
He said that the hospital is working with law enforcement, including the FBI, as well as with internal and external experts.
"As an academic medical center, our systems are highly complex, and these incidents can take time to resolve," Malakooti said.
"Throughout this period, all Lurie Children's locations have remained open, accepting and caring for patients with as few disruptions as possible," Lurie Chief Clinical Officer and Chief Nursing Officer Brian Stahulak said during a recent press conference.
This story first appeared in Crain's Chicago Business.