Medical practices and health systems everywhere struggle with no-shows. When patients don’t attend their appointments, care suffers—and so does the organization’s bottom line.
As many as 30% of patients may not show up for their appointments, creating major gaps in their care. When providers’ schedules aren’t kept full, the effects can ripple through the entire organization. In the U.S. alone, no-shows cost the healthcare industry billions of dollars each year, between lost revenue and patient attrition.
But there is a better way: Engage patients before and after their visit (or no-show) by modernizing your appointment-scheduling strategy. Positive, consistent patient engagement minimizes no-shows because patients are more likely to show for appointments when they feel respected and valued while receiving care.
Here are five ways you can reduce no-shows at your organization and give patients the digital-first experience they expect.