100 Most Influential People in Healthcare - 2024

Lassiter has served as the head of the 137-hospital health system since 2022. Under his leadership, the organization has prioritized patient engagement. For instance, a new focus on the consumer digital experience in one region contributed to a 119% increase in appointments. Its physician enterprise has logged nearly 15 million patient visits, with connection centers receiving more than 5 million calls annually. Additionally, CommonSpirit boosted its depression screening efforts, with providers carrying out 460,000 more screenings — a 21% increase — among adolescents and adults. The nonprofit has also acted to promote employee retention through a multi-pronged strategy including listening sessions and investments in culture, with 94% of employees reporting this year that they find their work meaningful. Initiatives such as a program integrating virtual care have reduced registered nurse turnover to 3% from 24%, according to CommonSpirit.