Top Innovator Organizations - 2023

Medley, Florida-based First Choice operates more than 50 care sites in six Florida counties and provides services at more than 45 hospitals.

Leaders have:

• Simplified patient access to the practice’s services using secure texting, chatbots and virtual visits.
• Achieved quantifiable results, including a 22% decrease in staff overtime and a 24% increase in clinic revenue, by deploying digital health technologies.
• Broadened use of chatbots and secure patient texting to streamline the processes that help patients secure funding from foundations and other organizations to cover specialty medication costs.