Chief operating officer, Oak Street Health
A recent trip to the emergency department left Rishi Lilly with a renewed appreciation for Oak Street Health’s efforts to keep patients out of the hospital.
Lilly, who is transitioning into her new role as Oak Street's chief operating officer, wants to make sure the primary care provider reaches as many patients as it can. She is working with her team on operational goals to standardize some processes and ensure Oak Street has the right talent to support its rapid growth.
“If you’re doing great work and in a way that is good for the patients and for your team, you will be recognized,” Lilly said.
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Lilly, who is relocating from Dallas to Washington, D.C., was named COO in January. She previously oversaw 51 centers across eight states as a division president for the CVS Health-owned provider.
Lilly said Oak Street has been her favorite place to work, given its mission to align what is best for patients with what is best for the company. She joined Oak Street in 2018, having previously worked as a group facility administrator at DaVita Kidney Care.
Lilly said she is inspired by hardworking immigrant parents. She helped start a food security program for vulnerable patients during the COVID-19 pandemic that has delivered more than 5,000 meals. Lilly is also a board member for OakWell, an Oak Street-Interwell Health venture that provides primary care to end-stage kidney disease patients in dialysis centers.