50 Most Influential Clinical Executives - 2024

Creamer, who has a nursing background, joined the 51-hospital Dallas-based system in 2022. She oversees operations, resource management and execution of the organization’s strategic plan. In 2023, she created the Customer Experience Office, which uses approaches such as human-centered design to solve customers’ most common challenges. The office has introduced more than 25 improvements, including a “proactive care solution” app that offers a personalized action plan to help people schedule the preventive services they need. Since its launch in July 2023, more than 2 million customers have used the digital tool.