Best in Business Awards - 2024

OVERVIEW: CipherHealth has spent 15 years pioneering patient-centered engagement solutions, helping healthcare systems improve clinical outcomes and operational efficiency while delivering financial value. Its innovative tools like Self-Service Rounding (SSR) and patient engagement campaigns provide real-time feedback and facilitate data-driven interventions that transform care delivery.

IMPACT ACHIEVED: CipherHealth’s impact is evident across its customer base. Advocate Health leveraged CipherHealth’s solutions to triple scheduled appointments in 2023, identify 974 chronic conditions and reconnect 874 patients with primary care providers. Advocate’s Medicare Wellness Visit campaign increased scheduling rates from 44% to 80%, engaging over 154,000 patients. Middlesex Health used SSR to implement text-based surveys, boosting patient interaction and improving high-risk breast cancer detection. At Henry Ford Health, CipherHealth drove staff rounds from 5,000 in 2020 to 75,000 in 2023, enabling real-time feedback and 975 Employee Assistance Program referrals. CipherHealth also rounded on over 10,000 leaders, directly impacting staff wellness and engagement.

DISTINCTIVE EDGE: CipherHealth’s ability to deliver scalable, innovative solutions that address care gaps, drive patient connections and enhance provider engagement cements its role as a leader in the patient experience space, setting benchmarks for meaningful outcomes across healthcare systems.