Nicole Caputo
Vice president of experience and innovation, UCHealth
Five years ago, Caputo led the development and deployment of Livi, the UCHealth app’s artificial intelligence-powered, patient-facing virtual assistant. Since then, 1.3 million users have interacted with Livi, and more than 60,000 have used the virtual assistant for basic account troubleshooting. Today, upwards of 20,000 patients create new accounts each month on the UCHealth app. Some 37% of UCHealth’s primary care appointments are scheduled online, and 53% of patients at the 12-hospital system complete check-in online. Caputo embraces an approach of evolving innovation—as illustrated by Livi’s integration with UCHealth’s electronic health record system, a feature that stemmed from patients who wanted help from the app to access their information.