Rank 9 - Provider/Insurer
Tulsa Spine & Specialty Hospital
Provider/Insurer, Tulsa , OK
Years on the list: 4
Number of U.S. employees: 209
Voluntary employee turnover: 16%
What employees love: Top leaders knows everyone by name, position and even information about their families; managers work alongside staff; leadership is supportive of work-life balance.
From the Winner (Sponsored Content)
It’s no secret the workplace has changed dramatically over the last two years. While some industries quickly adapted to remote work environments, others (like healthcare) experienced an abrupt change to processes and protocols to keep essential workers safe.
Today, the impact of a nationwide staffing shortage and continued burnout in healthcare is an unlikely recipe for an opportunity to transform the workplace yet again. With more than 25,000 team members, 30 hospitals and nearly 200 sites of care across six states, Ardent Health Services is embracing digital solutions to improve the way in which caregivers fulfill their purpose of caring for others.
“The clinicians of today are very different from the clinicians of January 2020,” shares Ardent Chief Operating Officer Terika Richardson, who moderated a panel discussion at Modern Healthcare’s Leadership Symposium in September on staffing challenges in the post-pandemic workplace. “Not only are scheduling and flexibility more essential than before, but we need to better support our teams at the bedside.”
Taxing an already expanding gap of available registered nurses to meet the growing demand of an aging population, the challenges of fighting on the frontline has led to a new way of thinking about bedside care. Ardent is paying attention to this shift as the company works to better serve team members and patients across its locations.
“By embracing new technology like tele-nursing and virtual rounding that improves workflow and impacts where and how bedside care is delivered, we can help clinicians practice at the top of their license while creating a healthier work environment,” explains Richardson.
Driven by need and opportunity, Ardent is employing new platforms to thoughtfully change old processes —driving greater satisfaction at work to help caregivers deliver the best possible care.
From remote patient monitoring and virtual attending platforms to systems leveraging artificial intelligence to provide greater insights, digital innovations have the power to eliminate or significantly reduce time-consuming tasks that take caregivers away from the patient — a key dissatisfier for clinical staff.
“With burnout at a crisis level in healthcare, anything we can do to support those caring for others is fair game,” adds Richardson. “Using technology to lift the administrative burden while supporting better clinical outcomes helps us better care for our team members and patients.”
Adaptability is a skillset healthcare providers have widely relied on over the last two years to combat COVID-19, and one that Richardson believes will support greater adoption of a digital transformation inside the workplace.
“There’s no doubt the last few years have helped us become more nimble and better able to meet the needs of a given moment,” she says. “Still, it’s our responsibility to figure out how we overcome the professional impacts of COVID-19, and we can’t do that without also helping our colleagues overcome the personal impacts of the new world we’re in."
Explore career opportunities at ardenthealth.com.