Senior vice president of revenue cycle, Wellforce
Queiro thought there had to be a better solution to the long lines and long wait times patients encountered at Tufts Medical Center as they answered a 90-question COVID-19 intake form, no matter how many times they returned for a test. She helped implement an artificial intelligence tool that allowed patients to fill out the form at home, generating results that instructed patients to come in for a test or to stay home. The tool was eventually integrated into the health system’s electronic health record. She played a key role in automating processes that cut registration and testing time by 60%. The intake process fell from an average of 15 minutes per patient to 6 minutes, and lines that would snake around up to four blocks essentially disappeared.