Chief financial officer,
After hearing patients complain about receiving separate bills for physician and hospital charges, Pearson sought out a solution that would ease their angst. She oversaw implementation of a billing tool that consolidated statements and integrated seamlessly into the health system’s electronic health record, eliminating the need to overhaul the EHR’s revenue cycle program. Through the effort, AnMed is also better positioned to accept new forms of payment, like Apple and Google pay, and send targeted communications to patients. Three months after implementation, AnMed improved collections by 20% and saw patient-satisfaction scores climb to 91%. A new payment plan option resulted in patients committing to pay $2.2 million in charges.