100 Most Influential People in Healthcare - 2020

Gandhi has long been one of the nation’s go-to experts on patient safety. Late last year, she joined Press Ganey to become its chief safety and transformation officer. Gandhi co-chairs the Institute for Healthcare Improvement’s National Steering Committee for Patient Safety, which in September issued an action plan for reducing patient harm. The report focuses on efforts organizations can take to improve culture, leadership and governance, workforce safety, and to become learning systems. And as use of telehealth as grown during the pandemic, she’s commented on how the technology must be used to address ongoing shortcomings, including safety and equity of care.