President and CEO,
UPMC Health Plan
Holder said UPMC’s health plan was better able to manage amid the pandemic in part because it planned for the unexpected. “We had pretty much a fully baked manual that said, ‘If I’ve got to relocate people, what equipment do they need? What’s the communication channel that has to be followed? Who’s running the business continuity meetings?’” she told Smart Business. While some insurers are rolling back coverage for telemedicine, UPMC in October said it would continue to waive deductibles, copayments and cost-sharing for in-network visits through Dec. 31, so long as state and federal emergency declarations are in place.