Paula Steiner
President and CEO, Health Care Service Corp.
Steiner oversees Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma and Texas. Under her leadership, HCSC moved from financial losses to financial growth. Steiner launched a more personalized approach to help patients manage their illnesses, resulting in a 93% rate of interaction with high-cost patients. She sponsors an innovation incubator internally to get staff to think differently about problem-solving. Steiner works closely with the chief diversity officer to ensure HCSC promotes diversity organizationwide.