Top 25 Innovators - 2019

Sharma has implemented several programs to improve emergency care, including ED Express Care. This program treats low-acuity patients via telehealth. Patients are seen within 35 to 40 minutes, versus the average wait of two hours in an emergency department. Through NYP’s OnDemand app and kiosks, patients can have video visits with ED physicians. Under Sharma’s leadership, the health system tallied 40,000 ED visits via telemedicine in 2018. Patient-satisfaction scores for the telehealth programs are high, 4.8 out of 5.