Top 25 Innovators
UnitedHealthcare Clinical Services
Hagan oversees UnitedHealthcare’s growth in digital health. His team pulls data from a variety of sources including claims, clinical and demographic information, and digital devices such as wearables and sensors to create personalized care plans for members. The program helps patients avoid unnecessary hospitalizations. Diabetics, for instance, had a 27% drop in hospital visits in the first year of participation. He also oversees community partnerships that tap into data to address social determinants. Between January 2017 and the first quarter of 2019, UnitedHealthcare provided 682,000 referrals to social services for Medicare Advantage members and has begun working with more than 100,000 members who can’t afford medications to get some assistance.