Top 25 COOs in Healthcare - 2018

Allen has been senior vice president and COO of Intermountain Healthcare, an integrated, not-for-profit health system, since 2017, but has been with the system for more than 22 years. Allen has accountability for care delivery and operations across 22 hospitals, clinical programs and services, as well as Intermountain's Institute for Healthcare Leadership. In his first year as COO, Allen helped launch and lead a daily huddle process that allows concerns and issues to rise from the front lines to management in a few short hours. Staff members huddle for 15 minutes at 7 a.m. to talk about concerns--everything from safety incidents to supply problems. Within three hours, huddles are held at the local, regional and system levels and concerns move up the chain of command accordingly. Before being promoted to COO, Allen was vice president of clinical and outreach services at Intermountain and CEO of its Park City (Utah) Hospital. He also has held other leadership roles at the system, focusing on hospital development, telehealth, home care and other services.