100 Most Influential People in Healthcare – 2018

Kaplan, CEO at Virginia Mason since 2000, has been working to spread best practices across the system. Training sessions have included patients and family members working side-by-side with clinicians. He supported expansion of the system's Patient Family Partners program, which pairs patients undergoing a surgery with others who have had a similar procedure. Virginia Mason received a top rating from the Leapfrog Group for the 12th straight year in 2017.