“It just begs the question: If you're not spending it on the community, what are you spending it on?” said Anthony Galace, health equity director for the Greenlining Institute, an Oakland, Calif.-based not-for-profit organization dedicated to racial and economic justice.
Still, in Lake County, which has the worst overall health outcomes in the state, according to County Health Rankings, health advocates say Sutter has in recent years taken a more active role in assessing the issues and helping where needed. “You can usually count on Sutter for some sort of support,” said Lisa Morrow, executive director of the Lake Family Resource Center, a not-for-profit organization that provides a variety of health and social services.
Patty Bruder, executive director of North Coast Opportunities, a not-for-profit group that advocates for low-income and disadvantaged individuals in Lake County and beyond, said Sutter has taken an active role in working with homeless individuals and high healthcare users.
“We've worked with the hospital some, but we're learning to work a whole lot closer,” she said. “That's been one of the real benefits of some of the changes in our healthcare system: They have nudged hospitals to see that a healthier community is good for all of us, rather than just making sure you have patients.”
Questions over transparency
Sutter's reputation in some communities has been clouded by a perceived lack of transparency as it consolidates governance across hospitals and contemplates closing facilities to avoid costly upgrades. And the health system has spent more than a decade fighting lawsuits alleging it overcharges for services. California Attorney General Xavier Becerra sued Sutter in March alleging its “all or nothing” approach to contracting with insurers is anticompetitive and drives up prices.
In Crescent City, elected officials and residents have sparred with Sutter for years over what they say are exorbitant charges at Sutter Coast Hospital relative to nearby hospitals. To that end, the local healthcare district board has been trying unsuccessfully for months to hold regular meetings with the hospital's board. The district board also hasn't gotten financial data it requested from Sutter.
“They haven't been cooperative at all,” said Duncan, who also serves as chair of the Del Norte Healthcare District, one of 79 districts established by voters in the state to meet local health needs. “So my feeling is, if they're going to operate in that closed environment, then they should be held to a taxation like every other private business would be.”
A Sutter spokeswoman said there were system representatives at every district board meeting and that the two groups are in regular communication.
Duncan said Crescent City's trouble with Sutter really started back in 2013 when the system tried to convert Sutter Coast Hospital into a critical-access hospital, a move that would have bumped up its Medicare revenue, but cut its bed count from 49 to 25. Community members protested the change, which Duncan said would have resulted in more than 250 additional patients being transferred each year, and Sutter backed down.
Sutter's reported $612 million in overall community benefits in 2017 was 5.1% of its expenses, which is on par with what some research has found to be average spending among not-for-profit health systems.
Even as Sutter's reported unreimbursed Medicaid care plummeted by 113% from 2015 to 2017, the health system's spending ratio on broader community benefits declined slightly from 1.2% of expenses in 2015, to 1% in 2017.
Meanwhile, the $124 million Sutter spent on broader community benefits last year was dwarfed by the health system's net income: $958 million.
The Service Employees International Union's California chapter studies hospitals' community benefit spending statewide, and officials there have also noticed a lack of disclosure by Sutter. That's unlike other health systems, which happily send detailed lists of activities, right down to loaning their community room to an Alcoholics Anonymous meeting, said David Miller, SEIU-UHW's research director.
“Kaiser Permanente and Dignity Health (which also serve the area), they throw a phone book at you,” he said. “It gets to a real granular level.”
A Sutter spokeswoman said the system is committed to transparency and invited SEIU to access audited financials and other supporting documents.
The Greenlining Institute has worked closely with Kaiser Permanente to help it better understand health needs in its communities. Sutter hasn't shown interest in having those conversations, despite repeated attempts at communication, Galace said. “For a health system to be nonresponsive to those questions is, I think, concerning, and it's incredibly frustrating,” he said.
A Sutter spokeswoman said the system has worked with Greenlining to host community focus groups to ensure residents' voices are included in a collaborative needs assessment process.
Shuffling the hospital deck
The news that Sutter was considering closing its Berkeley hospital came as a shock to locals, especially since the health system had pledged to keep Alta Bates Summit Medical Center's Berkeley campus open following its 1999 merger.
When Sutter's Alta Bates campus in Oakland merged with the hospital in Berkeley, Sutter assuaged locals' fears that it would ultimately close the Berkeley hospital by promising to not only keep it open, but spend $450 million on capital improvements over 10 years, he said. It's unclear whether that happened, Arreguín said.
“Unfortunately, it's a history of broken promises,” he said. “This merger happened with the understanding that we'd keep this hospital in operation. But sadly, there's very little legally that we can do to stop it at the present time.”
Another unanswered question is whether Sutter will continue its community benefit programming in Berkeley if the hospital closes, Galace said. Sutter hasn't yet decided the Berkeley hospital's fate, a spokeswoman said.
Although the amount Sutter spends on community benefit in the San Francisco Bay Area is unclear, the health system's long-standing health improvement programs are deeply rooted, including the Ethnic Health Institute within Sutter's Samuel Merritt University. It's an outreach group that offers free health services for the area's African-American, Asian-American and Latino communities with a specific focus on hypertension, asthma, diabetes and cancer.
Sutter also partners with a San Francisco-based not-for-profit organization called Operation Access, which connects low-income patients who get primary care from community clinics with free surgical and specialty services from providers like Sutter. Over the past 12 months, Sutter provided 458 people with donated care through its Operation Access partnership, said Jason Beers, the organization's CEO. Sutter provides about 35% of the care that's donated through the program, he said. Sutter records those services as charity care.
Dr. David Ellison, of Sutter's Palo Alto Medical Foundation, with Jose, a patient who received treatment through the Operation Access program.
“Sutter Health has been an excellent partner in terms of completely donating the care,” Beers said.
Holly Harper, director of external affairs for Sutter's Valley Area, said Sutter's community benefit spending is driven by information gleaned during its community health needs assessments, which the Affordable Care Act requires not-for-profit hospitals to perform every three years. Sutter gathers input from focus groups made up of community members in the areas it serves, she said.
“We invest so that people can help make a difference,” she said. “We don't do everything. Other partners do wonderful things, so we partner strategically to make sure we're impacting community health in lots of ways, not just within the walls of a hospital.”
A mutually beneficial partnership
Providers who treat hospitalized homeless patients are often leery of discharging them back to the streets. Realizing the need, Sacramento-based community health center operator WellSpace Health in 2005 began providing temporary respite, medical care and case management for those patients.
“We're doing everything we can during that time of recuperation to get them engaged and back into the community and trying to get them housed versus them being in a hospital,” WellSpace CEO Jonathan Porteus said.
Currently, WellSpace operates two such units, one funded entirely by Sutter. The other is supported by a group of health systems, including Sutter, Kaiser Permanente, Dignity Health and the UC Davis Medical Center.